How do I?

Register as a patient

To register as a patient simply complete a registration form and hand it in to our reception.  You can download a registration form here. Click here to Download Registration Form

Making an appointment

The practice operates an appointment system that enable you to see all of available different healthcare professionals at the surgery.  Appointments can be made by telephoning the surgery appointment line on (01384) 364010 during surgery hours or by coming in to the reception.  Appointments can also be made online using the website or the relevant patient access application.  Please ask at reception for details on how to register for online appointments.

On arrival at the surgery you can check in using the automated system on the wall of the waiting room or make your presence known to a member of the reception staff. If you arrive late for your appointment you may not be seen. Should you not be able to attend any appointment please inform reception immediately.  If you miss an appointment without notifying the reception you will receive a written warning.

Attending Your Appointment

Should you make an appointment to see any member of the team please try to keep your appointment & please arrive on time.  This will help us run to schedule and not keep people with later appointments waiting.  It will also ensure we do not waste any appointment slots.

Patients between the ages of 16 and 75

Patients between the ages of 16 and 75 and those aged 75 years and over, who have not been seen by a doctor or a nurse for any reason during the last three years, will be offered a consultation if requested by the patient.

Telephone Advice

If you have a query or problem which is felt may be dealt with over the telephone, the reception staff may direct you towards the appropriate member of staff or agency.  If the problem is not an emergency, you may be asked to leave a message so that the appropriate person can call you when they are free, rather than interrupting consultations or delaying surgeries.

Repeat prescriptions

There are a number of ways you can order repeat medications.

  1. ONLINE – you can order your medication online once you are registered for online ordering.  Please speak to one of our receptionists and they will explain the simple process by which you can register to order your medication online.  This is the quickest, easiest & most convenient method of ordering your repeat prescription.
  2. Prescription Ordering Direct (POD) service – this is a telephone service by which patients can ring a dedicated telephone line where a trained operator will have access to your records (with your permission) and can order your medication for you.  The telephone number for the POD is 01384 465303.  Lines are open Monday to Friday between 9am to 5pm.
  3. You can also request your repeat prescription by handing in your repeat prescription slip at reception.  If you don’t have a repeat prescription slip you can request one from reception.  The repeat prescription slips can be handed directly to the receptionist when reception is open or alternatively can be posted to the surgery either through the letter box by hand or posted by Royal Mail.

Generally speaking we always advise that you order your repeat prescription two working days in advance.  This enables the prescriptions to be printed, checked and then signed by the doctors.  If you require the prescription to be posted back to you, please enclose a stamped, addressed envelope.

It would help us if people did not request their repeat medications at the same time as consulting the doctor, as this can cause considerable delays for other patients and can cause decreased efficiency of our computer systems

Obtain results

Please telephone after 2.00pm, five working days after your blood test and two weeks after x-rays and scans. If you are seeing the doctor for a follow up check with the receptionist that your results have arrived. Smear test results will be sent via post. If you have not received the results within seven weeks please contact the practice.