Information

Extended hours

The clinic provides extended hours once a week during which telephone appointments are available with a doctor.

Wednesday – 6.30 – 8.30 pm

Please book these appointments at reception in the usual manner. During these extended hours only a limited reception service is available.  Consequently other reception services such as repeat prescriptions will not be available during these extended hours.

Use of personal health information

The practice manages the confidentiality of your medical records in accordance with the General Data Protection Regulation 2016 and Data Protection Act 2018. Our Clinical Commissioning Group may require some of this data for auditing and research purposes. You may request that your data is excluded from these audits and research at any time. Please speak with reception for more information.

Feedback

Our priority is to ensure that all of our patients receive the best service that is possible. We provide feedback forms in reception, please feel free to request one at any time. Just complete the form and return to reception.

If you wish to make a complaint you can do so in writing or verbally.  Complaints can be submitted by letter or by using a complaint form available at reception.  You can also submit feedback using this website.  We can record a verbal complaint at reception.  If you require any assistance to make a complaint please ask & we will be happy to help.